Our Commitment to Your Privacy

Privacy Policy

Last updated: July 22nd, 2026
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Insight Service Solutions ("we," "our," or "us") is committed to protecting your personal information and handling it responsibly. This policy explains what information we collect, why we collect it, and how it is used, stored, and protected in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
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1. Information We Collect
We may collect the following personal information when you contact us, request a quote, or use our services:

Name
Email address
Phone number
Property address or service location
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2. How We Use Your Information
We collect this information only for purposes related to delivering our services, including:

Responding to inquiries or quote requests
Scheduling services
Sending service reminders or updates
Sending text (SMS) messages you have opted in to receive, including scheduling and appointment messages, service updates, and promotional offers such as sales, coupons, and seasonal deals
Invoicing or payment coordination
Customer service and follow-up
Safety and service documentation if required

We do not sell, rent, or trade your personal information.
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3. Consent
By submitting your information through our website, email, phone, or in-person, you consent to the collection and use of your personal information for the purposes listed above.

On our website forms, you may see a statement such as:

"By submitting this form, I agree to the Privacy Policy."

This is considered implied consent, which is acceptable for basic service-related information under Canadian law.
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Mobile / SMS Consent and Opt-Out
If you provide your mobile phone number and opt in to receive text messages from us, the following applies:

Your mobile information will not be shared or sold. Mobile opt-in data and phone numbers will not be shared with, or sold to, any third parties for their own marketing purposes. We may still share data where it is essential to operate our business and deliver services (for example, with the messaging or scheduling software providers that help us send these messages), but never for third-party marketing.
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You can opt out at any time. Consent to receive text messages is never a condition of purchase, and you have the right to opt out of the messaging campaign at any time. To stop receiving text messages, reply STOP to any message from us. You will receive a confirmation, and no further messages will be sent unless you opt back in. For assistance, reply HELP or contact us using the details in Section 8.
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4. Sharing of Information
We may share personal information only when necessary, such as:

With software providers we use for scheduling, quoting, email communication, or billing
With field service technicians to complete work on-site
When required by law or safety regulations

Any third-party services we use are required to protect your data and comply with Canadian privacy standards. As noted above, mobile opt-in data and phone numbers are never shared or sold to third parties for their own marketing purposes.

5. Data Storage & Security
We take reasonable steps to protect your personal information using physical, administrative, and technological safeguards. Information may be stored in secure cloud-based systems or CRM software used for business operations.

Only authorized personnel have access to your information.
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6. Retention & Deletion
We keep your information only as long as necessary to:

Provide services
Maintain accurate records
Meet legal or tax requirements

You may request your information to be deleted at any time (unless we are legally required to keep it).
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7. Access or Correction of Your Information
You have the right to:

Request access to the personal information we have about you
Correct inaccurate information
Withdraw consent (unless required to provide service)

To make a request, contact us using the information below.
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8. Contact Us (Privacy Officer)
For any questions related to your personal information or this policy, please contact us:

Insight Service Solutions
Email: admin@insightss.ca
Phone: 204-957-5757
Address: 447 Selkirk Ave, Winnipeg, MB
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9. Messaging Terms & Conditions (SMS/Text Program)
These terms apply to the text (SMS) messaging program operated by Insight Service Solutions.

Program / Brand: Insight Service Solutions
Types of messages: By opting in, you agree to receive text messages from Insight Service Solutions, which may include messages about scheduling and appointments, service reminders and updates, quotes, and promotions and offers (such as sales, coupons, and seasonal deals).
Message frequency: Message frequency varies.
Cost: Message and data rates may apply.
Customer care / help: For help, reply HELP to any message, email us at admin@insightss.ca, or call 204-957-5757.
Opt-out: Reply STOP to unsubscribe from receiving messages at any time.
Not a condition of purchase: Your agreement to receive text messages is not a condition of any purchase.
Privacy: Mobile opt-in data and phone numbers will not be shared or sold to third parties for their marketing purposes. See Section 3 (Mobile / SMS Consent and Opt-Out) and Section 4 (Sharing of Information) above.'
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10. Updates to This Policy
We may update this policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be posted on our website.